Frequently asked questions

SHIPPING

How long does delivery usually take?

Standard delivery usually takes 3-5 business days.

What shipping methods do you use?

We use trusted courier services including Royal Mail and EVRI to ensure your order arrives safely and on time.

RETURNS AND EXCHANGES

Do you offer refunds or returns?

Yes, we accept returns within 30 days of purchase. Items must be unworn, unwashed, and in original condition with tags attached.

How long will it take to receive my refund?

Refunds are processed within 5-7 business days after we receive your return. The funds will appear in your account within 3-5 business days.

ORDERS/PRODUCTS

Are your products authentic?

Absolutely. We guarantee 100% authenticity on all products. We take pride in selling genuine pieces and ensuring you get exactly what you're paying for!

I have received an incorrect or damaged order?

We apologize for any issues. Contact us info@exclusiveclobber.co.uk immediately with photos of the item, and we'll arrange a replacement or full refund.